The college has established and communicated clear policies and procedures for handling grievances related to internal examinations. The college has assigned the roles and responsibilities of individuals involved in handling grievances, including teachers, department heads, and administrators. The college has provided a straightforward and accessible process for students to submit grievances (designated teacher). It has set clear timelines for addressing grievances, including deadlines for submission, review, and resolution.
It also provides regular updates to students on the status of their grievances.
We ensure that grievances are resolved promptly, ideally within a specified timeframe (e.g., 7-10 working days).
The staff members who are handling grievances are trained to manage conflicts and communicate effectively and is ensured that decisions related to grievances are made fairly and impartially, without bias or prejudice.
The college has provided an anonymous feedback mechanism for students to report concerns or suggestions without fear of retribution.
We have established a grievance redressal committee to review and resolve complex or disputed grievances.
The test results are shown in the classrooms, and each student is free to inquire about their performance. Their answer sheets are shown to them. Their scores can be quickly adjusted if there is any variation or discrepancy.
